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Saving Alex

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"He's a big boy, and he knows I cannot grab his arm because I use both my canes to walk," she said about Alex. "I don't know what to do."

Two of Alex's sisters have finished high school, but a third sister and all three of his brothers dropped out. One of the brothers, who is serving a four-year prison sentence for drug dealing, has completed a GED. He had served time in the county detention home for truancy starting at age 11, more than a decade ago, when such punitive sentences were routine.

Households like this one — with a distraught mom, a largely absent dad and a preteen whose future seems to be imploding — are the target of truancy officer Small's painstaking interventions.

On most days, Small zips from home to home and school to school in her own vehicle, a van with rust patches and 291,000 miles on the odometer.

Blending the instincts of a social worker, cop and family counselor, she crafts simple fixes — like bringing a cheap alarm clock to a home — or weaves together complex services and strategies for families plagued by substance abuse, domestic violence and mental illness.

Difficult cases like Alex's might take months or even years to resolve.

But Alex is smart, testing at grade level despite all the classroom days he's missed. And he has another huge advantage: an intact family that clearly loves him.

Taking notes as she sat in the Fraustos' dining room, Small gently but strategically tried to pick apart the troubling case. Has Alex seen a psychologist? Is he on medication? Will his father really be able to devote more time to the boy when he retires next year?

What's keeping him from school, and how can she support the family to get him back?

"I want to help him, but I can't," Carmen Frausto said, tears suddenly streaming down her face.

Small inched a little closer to the mother.

"You are helping him," she said. "We are probably going to have to come up with something creative."

Small ended that initial face-to-face meeting on a businesslike note of optimism and resolve.

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